Terms of Service

Submitting a booking is a request, not a guaranteed slot. We (or the specialist we assign) will confirm your booking on WhatsApp, normally within 1–2 hours during working hours. Until you receive that confirmation, treat the date and time as provisional.

The price shown at booking is what you'll be charged for the job as described. If the job turns out to be bigger than described once the specialist is on site: for example, a "leaking tap" that turns out to be a burst internal pipe: they'll quote you the difference before doing any extra work, and you're free to decline it.

Payment is due after the work is completed, not before. We will never ask you to pay a deposit or the full amount upfront through the booking form or over WhatsApp before any work has started, and you should treat any such request as suspicious and contact us directly.

If your confirmed specialist doesn't arrive in the agreed window and hasn't contacted you, message us on WhatsApp immediately: we'll chase it down and, where we're at fault, get someone else out to you or refund any call-out fee already paid.

You can reschedule or cancel a booking any time before the specialist is confirmed, at no cost, by messaging us on WhatsApp. Once a specialist has confirmed and is en route, cancelling with very little notice may not always be possible without a call-out fee: we'll always tell you if this applies before you confirm a change.

Specialists on the Jack Home Services network are expected to work to a professional standard and to be honest with you about the condition of anything they're working on before they start. If a specialist causes damage to your property through their own negligence while carrying out a booked job, report it to us within 48 hours with photos, and we will investigate and coordinate a resolution with the specialist.

We are not liable for pre-existing faults, damage unrelated to the work performed, or damage arising from inaccurate information you provided at booking (for example, an incorrect address or an undisclosed hazard).

If the work isn't done to a reasonable standard, tell us within 48 hours of the job being completed. We'll arrange for it to be put right at no extra cost. This doesn't cover separate, new problems that show up afterwards and aren't connected to the original job.

Booking with us means you agree to our handling of your personal information as described in our Privacy Policy: in short, it's used to get a specialist to your door and nowhere else.